01 Introduction
PH711 ("ph711," "we," "our," or "us") is the operator of the online gaming platform accessible at ph711.best. We are committed to protecting the privacy and personal data of every player who registers and uses our services. This Privacy Policy applies to all users of the ph711 platform, whether accessed via desktop browser or mobile device.
This policy is designed to comply with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations, as well as applicable international data protection standards. The National Privacy Commission (NPC) of the Philippines oversees compliance with RA 10173, and ph711 takes its obligations under this law seriously.
We have written this policy in plain, direct language because we believe you deserve to understand exactly what you're agreeing to — not wade through confusing legal jargon. If anything here is unclear, please reach out to our support team.
02 Personal Data We Collect
ph711 collects personal data through several channels: directly from you during registration and KYC verification, automatically as you use the platform, and from trusted third-party service providers where necessary. Here is a breakdown of the categories of data we collect:
2.1 Data You Provide Directly
- Account Registration: Full legal name, date of birth, email address, mobile number, and chosen username and password.
- Identity Verification (KYC): Government-issued ID (passport, UMID, driver's licence, SSS/GSIS card), selfie with ID, and proof of residential address.
- Payment Information: GCash number, Maya account, bank account details (for withdrawal processing), and card details where applicable. Note: ph711 does not store full card numbers — these are handled by our PCI-DSS compliant payment processors.
- Communications: Messages you send to our support team via live chat or email, including any attachments or screenshots provided.
2.2 Data Collected Automatically
- Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and mobile carrier information.
- Usage Data: Pages visited, games played, session duration, betting history, deposit and withdrawal records, and in-platform navigation patterns.
- Cookies and Similar Technologies: Session cookies, preference cookies, and analytics trackers. See Section 8 for full cookie details.
- Location Data: General geographic location derived from your IP address, used to verify that you are accessing ph711 from a permitted jurisdiction.
03 How We Use Your Personal Data
ph711 uses your personal data only for legitimate purposes directly related to delivering and improving the platform. The table below summarises how your data is used:
| Purpose | Data Used | Basis |
|---|---|---|
| Account creation and management | Name, email, mobile, username | Contract performance |
| Identity verification (KYC/AML) | ID documents, selfie, address | Legal obligation |
| Processing deposits and withdrawals | Payment account details | Contract performance |
| Fraud detection and prevention | IP, device, transaction data | Legitimate interest |
| Customer support | Communications, account data | Contract performance |
| Responsible gaming monitoring | Gaming activity, session data | Legal obligation |
| Platform analytics and improvement | Usage data, device data | Legitimate interest |
| Promotional communications | Email, mobile number | Consent |
ph711 does not use your personal data for any purpose not listed above without obtaining your explicit consent first. We will never sell your data to third-party marketers. Ever.
04 Legal Basis for Processing
Under the Data Privacy Act of 2012 and applicable data protection principles, ph711 processes your personal data on the following legal grounds:
- Contract Performance: Processing is necessary to provide the ph711 gaming service you signed up for — including account management, gameplay, and payment processing.
- Legal Obligation: ph711 is required to collect and retain certain data to comply with anti-money laundering (AML) laws, age verification requirements, and regulatory reporting obligations.
- Legitimate Interests: ph711 has a legitimate interest in maintaining platform security, preventing fraud, and improving the user experience — provided that these interests do not override your fundamental privacy rights.
- Consent: For non-essential activities such as sending promotional emails or SMS messages, ph711 will request your explicit consent and will honour opt-out requests promptly.
05 Data Sharing and Disclosure
ph711 does not sell, rent, or trade your personal data with any third party for their own commercial purposes. We share data only in the following limited circumstances:
5.1 Service Providers
ph711 works with trusted third-party service providers who assist in operating the platform. These include payment processors (such as GCash, Maya, and banking partners), identity verification providers, cloud hosting services, and customer support tools. All service providers are contractually bound to process data only on our instructions and to maintain appropriate security standards.
5.2 Regulatory and Legal Disclosure
ph711 may be required to disclose personal data to Philippine government authorities, law enforcement agencies, or regulatory bodies when required by law — for example, under the Anti-Money Laundering Act (AMLA), court orders, or lawful requests from the NPC. We will notify you of such disclosures where legally permitted to do so.
5.3 Business Transfers
In the event that ph711 undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred as part of that transaction. You will be notified via your registered email address before any such transfer occurs, and the acquiring entity will be bound by this Privacy Policy.
06 Data Security
ph711 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and ph711 servers
- Secure, encrypted storage of sensitive data including passwords (stored as irreversible hashes) and payment credentials
- Multi-factor authentication (MFA) available to players for additional account protection
- Regular security audits and vulnerability assessments by independent third parties
- Strict internal access controls — only authorised personnel can access player data, and only for legitimate operational purposes
- Incident response procedures to detect, contain, and report data breaches in compliance with applicable law
Despite these measures, no online system is completely immune to security threats. ph711 encourages all players to use strong, unique passwords and to enable MFA on their accounts. If you suspect that your account has been compromised, contact support immediately.
07 Data Retention
ph711 retains personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. The following general retention periods apply:
- Active Account Data: Retained for the duration of your account plus five (5) years after account closure, in accordance with AML recordkeeping requirements under Philippine law.
- KYC Documents: Retained for a minimum of five (5) years from the date of verification, as required by applicable regulations.
- Transaction Records: Financial transaction data is retained for five (5) years from the date of the transaction.
- Support Communications: Records of support interactions are retained for two (2) years from the date of the last communication.
- Marketing Data: Retained until you withdraw consent or opt out, after which it is deleted within 30 days.
Once the applicable retention period has expired, ph711 will securely delete or anonymise your personal data so that it can no longer be associated with you.
08 Cookies and Tracking Technologies
ph711 uses cookies and similar technologies to improve your experience on the platform, remember your preferences, and gather analytics data that helps us improve the service. Here's how they work:
8.1 Types of Cookies We Use
- Essential Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during a gaming session. Without these, ph711 cannot work.
- Preference Cookies: Remember settings you've chosen — such as language preferences or display options — so you don't have to reconfigure them every visit.
- Analytics Cookies: Collect anonymous usage statistics that help ph711 understand how players navigate the platform. This data is used to improve page layout, game loading speeds, and overall experience.
- Security Cookies: Help detect and prevent fraudulent login attempts and account takeover attacks.
8.2 Managing Cookies
You can control cookie settings through your browser. Most browsers allow you to block or delete cookies. Note that disabling essential cookies will affect the functionality of ph711 — some features may not work correctly without them. Disabling analytics or preference cookies will not affect your ability to play games or access your account.
09 Your Privacy Rights
Under the Data Privacy Act of 2012 and related regulations, you have the following rights with respect to your personal data held by ph711:
Right to Access
Request a copy of the personal data ph711 holds about you, including information on how it is being used.
Right to Rectification
Ask ph711 to correct inaccurate or incomplete personal data. You can update most details directly in your account settings.
Right to Erasure
Request deletion of your personal data where it is no longer necessary, subject to our legal retention obligations.
Right to Object
Object to ph711 processing your data for direct marketing or where processing is based on legitimate interests.
Right to Data Portability
Receive your personal data in a structured, machine-readable format so you can transfer it to another service provider.
Right to Withdraw Consent
Withdraw consent for marketing communications at any time. Your withdrawal will be actioned within 30 days.
To exercise any of these rights, contact the ph711 support team via live chat or email at support@ph711.best. We will respond to your request within 15 business days. In complex cases, we may need to verify your identity before processing the request — this is to protect you, not to create barriers.
10 Privacy of Minors
ph711 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under 18 years of age. If we discover or are notified that we have inadvertently collected data from a minor, we will delete all such data immediately and close the associated account.
If you believe that a minor has created an account on ph711, please notify us immediately at support@ph711.best with the relevant details. We take this responsibility seriously and will act quickly.
11 Third-Party Links and Services
The ph711 platform may contain links to third-party websites or reference third-party services (such as payment providers). These third parties have their own privacy policies, which ph711 has no control over. We encourage you to review the privacy policy of any third-party service before providing your personal data to them.
ph711 is not responsible for the privacy practices, content, or security of third-party websites or services. A link from ph711 to a third-party site does not constitute an endorsement of that site's privacy practices.
12 Changes to This Privacy Policy
ph711 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you via your registered email address and post a prominent notice on the ph711 platform at least seven (7) days before the changes take effect.
For minor, non-material changes — such as clarifications or typographical corrections — the updated policy will be posted without prior notice, and the "Last Updated" date at the top of this page will be revised accordingly. Your continued use of ph711 after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.
13 Contact Our Data Privacy Team
If you have questions about this Privacy Policy, want to exercise your data rights, or want to report a privacy concern, please contact the ph711 Data Privacy team through any of the following channels:
- Email: support@ph711.best — include "Privacy Request" in the subject line for faster routing.
- Live Chat: Available 24/7 inside your ph711 account. Our support team can log privacy requests and escalate them to the appropriate team member.
ph711 aims to acknowledge all privacy-related requests within 48 hours and provide a substantive response within 15 business days. For complex requests involving large amounts of data or legal considerations, this timeline may be extended — but we will keep you informed throughout the process.
If you feel that ph711 has not adequately addressed your privacy concerns, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.